Legal · GDPR Right

Delete Data

How to request the complete deletion of your personal data and connected social media profiles from the Platform.

Last updated: 1 July 2026 Angola · European Union · Brazil

MARKETING OS respects users' right to control their personal data. This page explains how to request the complete deletion of your data from our Platform and from connected social media profiles.

Data that is deleted

When you request deletion, we remove:

Account data (name, email, encrypted password)
Company data stored in Brand Brain (description, logo, colours, target audience, products, services, competitors, goals)
All content generated by the Platform (strategies, calendars, posts, images, designs, videos, reports)
OAuth access tokens for connected social networks (Instagram, Facebook)
Audit history and collected metrics
Usage history and preferences
User-uploaded content (images, files, documents)

What may be retained by legal obligation

Some data may be retained after a deletion request, exclusively when required by law:

→

Billing data

Retained for 10 years to comply with tax and accounting obligations

→

Communication records

Strictly necessary for the defence of rights in legal proceedings

→

Anonymised data

Data that no longer identifies the user may be retained

Methods to request deletion

We offer three equivalent ways to request deletion of your data.

Through the Platform

Recommended

For users with an active account:

1Sign in at app.mktos.app

2Go to Account Settings

3Click Delete Account

4Confirm your identity

5Confirm the request

The account is immediately deactivated and data is deleted within 30 days.

By email

Send an email to contato@mktos.com with the subject "Data Deletion Request" including:

Full name
Email associated with the account
Company name (if applicable)
Explicit confirmation of the deletion request

For security reasons, we may request additional information to verify your identity before processing the request.

Via Facebook or Instagram

If you connected your Facebook or Instagram to the Platform:

1Go to your Facebook or Instagram account settings

2Go to Apps and Websites

3Remove MARKETING OS from the list

By removing the integration, we immediately revoke access tokens and begin deleting associated profile data within 30 days.

Deletion timelines

Action	Timeline
Immediate account deactivation	Immediate
Revocation of connected social network tokens	Immediate
Deletion of personal data	Up to 30 days
Deletion of backup copies	Up to 90 days
Deletion of technical logs	Up to 90 days

Request confirmation

After deletion is complete, we send a confirmation email to the address associated with the account.

If you don't receive confirmation within 30 days, contact us again at contato@mktos.com.

Irreversibility

Warning: deletion requests are irreversible once executed. Deleted data cannot be recovered.

If you wish to use the Platform again after deletion, you will need to create a new account.

Your rights

The right to erasure is one of the rights guaranteed by data protection legislation, including:

→Law No. 22/11 — Personal Data Protection Law (Angola)

→Regulation (EU) 2016/679 — General Data Protection Regulation (GDPR)

→Law No. 13,709/2018 — General Data Protection Law (Brazil)

Learn about all your rights in our Privacy Policy.

Contact

For questions about data deletion or to submit a request:

Email: contato@mktos.com
Data Protection Officer: contato@mktos.com
Address: [FULL POSTAL ADDRESS]

Send deletion request by email Contact page →